Refund policy

Refund Policy

Due to the nature of our handcrafted products, all sales are final. However, if your order arrives damaged or defective, we'll make it right.

Please contact us within 7 days of your purchase at zarahbelandria8@gmail.com with a photo of the issue, and we'll offer a repour or exchange at our discretion.

Since most of our candles are wooden wick, any reported burning issues will require a personal burning test on our end to determine whether it's a wick or formula issue. We appreciate your patience as we take the time to ensure the highest quality for every candle we make.

We are unable to accept returns on candles or wax products that have been burned or used outside of a quality concern.

Damaged or Lost Orders: If your order was damaged in transit or is missing, please reach out, and we'll work with you to resolve it promptly.