Refund policy

Every Wickery candle and wax melt is hand-poured in small batches in La Marque, Texas. We want you to love what you ordered, and if something goes wrong we'll make it right.

Damaged or defective items

If your order arrives broken, leaking, or otherwise damaged, email us at zarahbelandria8@gmail.com within 7 days of delivery with your order number and a photo of the damaged item and packaging. We'll send a free replacement or issue a full refund to your original payment method — your choice. You do not need to ship the damaged item back.

Wrong or missing items

If we sent the wrong scent or something is missing from your order, let us know within 7 days of delivery and we'll ship the correct item at no cost to you.

Final sale items

Because candles and wax melts are home fragrance products, we're unable to accept returns or exchanges once an item has been lit, melted, or used. Unused items in their original packaging may be eligible for return within 14 days of delivery. Please contact us first so we can confirm eligibility. Return shipping is the customer's responsibility, and the original shipping charge is non-refundable.

Refund timing

Approved refunds are issued to your original payment method within 3 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.